This page contains technology tips, resources and software downloads to help you get the most out of your Cloud Business Phone solution.
Number porting FAQs
When porting your services from one carrier to another or changing technology, number porting will be required. The following answers the main questions we get around number porting.
Q. Will there be down time?
Yes, during cut-over, where your number is moving from your losing carrier to Next Telecom, your number will be disconnected/unreachable.
CAT A Ports, downtime is up to 30 minutes (not guaranteed). On very rare occasions can take up to 1-4 hours which is industry standard SLA.
CAT C Ports, downtime is a minimum of 1 hour (not guaranteed). On very rare occasions can take up to 4 hours which is industry standard SLA.
Q. How long is the Porting process?
There are many factors that can affect the time it takes to port numbers such as a donor carrier and the complexity of the port. Generally, the typical timeframe is below:
CAT A Ports: 5-10 business days
CAT C Ports: 4-8 weeks
1300/1800 Ports: 5-10 business days
Q. Which providers can Next Telecom Port from?
Next Telecom can port numbers from most Australian carriers and VoIP/SIP providers such as Telstra, Optus, TPG, Vocus, Over The Wire, Aussie Broadband, MyNetFone and Commander.
Q. What can cause delays?
Providing incorrect details, or details that don’t match the losing carriers account records will cause a port to be rejected which can cause significant delays.
For CAT A ports when you have complex services on the line (rotary, line hunt, fax, etc) will cause the port to be rejected. Such services will need to be disassociated before porting.
Number porting agreements between different carriers have different turn around times. Certain carriers can take longer than expected to respond to porting requests.
For more detailed information, please download our Number Porting Guide.
Brochures and Guides
Next Telecom Brochure
Next Telecom Number Porting Guide
Poly CCX Teams Handsets Quick Tips
Poly CCX Teams Handset User Guide
Yealink T5 Series SIP User Guides
Yealink T55A Teams Edition
Yealink T56A & T58A
Cloud Business Phone Application Downloads
Licensed users of Cloud Business Phone softphone can download the application(s) via the links below. You will require Administrator access rights on your computer to access these applications.
Next Telecom Course Outlines
Cloud Business Phone Call Reporting & Recording User Guides
Looking for a user guide for your Cloud Business Phone Call Reporting & Recording solution? These user guides will help you get the most out of your solution. Please choose the applicable user guides below.
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