Call recording with Analytics powered by CallCabinet

Secure and Compliant Call Recording

Powerful Call Recording, AI Conversation Analytics and Quality Assurance Automation in one, world-leading platform.

Next Telecom and CallCabinet secure and complaint call recording

Next Telecom brings you CallCabinet’s Core Recording solution. Designed for any business needing to record, store, and playback calls for improved customer experience, internal training and expedited customer conflict resolution in adherence with PCI DSS and other standards.

Designed for any business that not only wants end-point to contact centre recording, but also wants to build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.

Next Telecom's revolutionary compliant call recording solutions come standard with "military-grade" security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.

This solution is ideal for meeting regulatory requirements and provides a robust dataset that can be leveraged to enhance customer satisfaction, accelerate internal training initiatives, and dispute resolution.

Features and Benefits

Call Recording on Any Platform

Advanced Call Playback and Tagging

Compliant Call Sharing

Customisable Retention Policies

QA and Evaluation Tools

Screen Capture/Recording

From $19.95 per user per month

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Secure and Compliant Call Recording with CallCabinet

Record Any Platform

Capture every conversation regardless of the unified communications (UC) platform, IP-PBX or telephony system your business is using. CallCabinet aggregates recording data into a uniform user experience across your organisation.

Advanced Call Playback and Tagging

Seamless integration with all major communications platforms is what enables CallCabinet to deliver superior audio capture, precise tagging, and execute granular search capabilities that optimise efficiency.

Compliant Call Sharing

CallCabinet enables your business to share entire calls or fractions of a call without exposing the conversation data to any unwanted views at any time.

Customisation Retention Policies

Many organisations have to contend with numerous regulations as they pertain to specific departments within the organisation. CallCabinet’s customisation retention policies lets your business set retention policies according to business needs.

Legal Hold

When disputes arise, specific call recording data may require custom retention requirements until the dispute is resolved, beyond the normal regulatory retention period. CallCabinet allows specific legal holds to be applied to each and every recording as required.

Included with Next Telecom CallCabinet

CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.

CallCabinet in Australia with Next Telecom

Enhanced features of Call Recording with CallCabinet Advanced Recording

UC, IP-PBX, Telephony and Mobile

Organisations often require a mix of communications platforms to succeed. CallCabinet’s deep integration versatility provides a uniform user experience across your organisation for seamless end-to-end deployment.

QA and Evaluation Tools

CallCabinet’s rich features include highly accurate and effective tools to monitor your workforce’s performance across every conversation. Improve training, accurately identify problems and quickly increase effectiveness of operations.

PCI DSS Redaction

Your customers rely on your business to keep their personal data safe. CallCabinet’s Advanced Recording enables you to manually redact any sensitive data for easy Payment Card Industry Data Security Standard (PCI DSS) compliance.

Screen Capture/Recording

Knowing what happens on screen is an essential component to obtaining a comprehensive view of your employees’ customer conversations. See what they see and make informed decisions on productivity and process improvement.

Call Recording Compliance

Call recording is one thing, staying compliant is another.

Regulations and laws on data privacy, data security, data retention, financial services, consumer protection, export controls and sanctions and the like are constantly evolving. With CallCabinet’s future-proof compliance call recording solutions, your business automatically stays up to date with regulatory changes as and when they happen.

Meet Every Regulatory Demand

CallCabinet lets your business meet all regional and international call recording compliance requirements.

PCI DSS : The Payment Card Industry Data Security Standard (PCI-DSS) is one of the most far-reaching regulations today. It affects every organisation that handles credit or debit card transactions, whether online, over the phone, or in person. CallCabinet delivers both PCI compliant call recording and PCI redaction.