nbn Business Internet

What data allowance is provided?

All nbn plans are unlimited with no excess data charges applicable.

How long does it take to get a nbn TC4 service connected?

If your site has previously been connected to the nbn, it can be 1-10 days for a reconnection. If your site is being connected to the nbn for the first time, It can take 10-20 business days for the nbn connection to be completed.

What is the nbn FttP Upgrade program?

In late 2021, nbn™ announced plans for fibre upgrades as part of their $4.5 billion plan to deliver more faster and reliable connections to Fibre to the Premises (FTTP) for homes and businesses.

Changing to Fibre will allow bandwidths of up to 1000Mbs to be provided.

Part of this investment will enable 2 million Fibre to the Node (FTTN) premises and 1.5 million Fibre to the Curb (FTTC) premises to be eligible to receive a fibre upgrade to FTTP by December 2023.

This means that around 75% of homes and businesses will be able to access the highest nbn speed tier plans by December 2023. Available locations for the nbn FttP upgrade program  can be checked here.

Can we have a Voice service with our nbn connection?

A number of voice products can be bundled with your nbn connection. The most popular being a SIP trunk that can have 1 or multiple simultaneous voice connections

What is the Subsequent installation charge?

This is the fee nbn charges for connecting a 2nd nbn service to the same address.

Is this service suitable for business critical data services?

nbn’s TC4 services are aimed at providing a lower cost internet connectivity service so its not ideally suited for business critical data services. If reliability, speed, or security are important, then we recommend a number of other options like dedicated fibre or nbn Ethernet along with a 4G failover. For added security and control of bandwidth allocation, we recommend an SD-WAN overlay.

What is Next Telecoms Network coverage on the nbn?

Next Telecom can provide nbn services across the entire NBNco footprint. Faster speed services with the higher bandwidths are only available in select areas on the FttP and HFC networks.

What nbn access technologies are available for this service?

Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), Fibre to the Basement (FTTB), Fibre to the Node (FTTN), Hybrid TM Fibre Coaxial (HFC), Fixed Wireless (FW) and Sky Muster satellite.

Will nbnco install equipment before we can order a service?

In most cases external equipment is not required to order a service on the nbn but a NTD (Network Termination Device ) may be installed for a FttP and HFC installation. This is usually installed inside the premises at the time of the first installation. Other service types will be installed to existing copper within the building.

What contract terms are available on nbn?

We can offer 12 month, 24 month or 36 month terms.

Can we have all of our nbn services on the same account?

Yes multiple sites can be connected and added to the same account for billing. Bills can be itemized by site or department and enterprise customers can elect multiple billing methods.

Why can't I get the nbn technology of my choice?

The nbn Network was initially planned to be all Fibre to the Premises (FttP). However due to government decisions based on some estimates that it would be faster and cheaper to complete, a multi mix technology plan was rolled out. This mean that depending on the existing network technology in your area, a predetermined nbn technology type would be delivered.

If you are on FttN, FTTTC, HFC or FttB, you can request a technology upgrade to FttP.

UPDATE: The nbn has announced free or low cost nbn Upgrade to FttP in a large range of FttN areas, Contact the Next Telecom team to see if your site is eligible for a free FttP upgrade. FttC sites will also be included in the upgrade program from late 2022.

What does best effort service mean?

With a nbn TC4 Plan for Business your download and upload speeds represent a Peak Information Rate (PIR) – the maximum speed you can expect on an uncongested network. Your actual speed will be affected by a variety of factors, including your access technology and there is no bandwidth warranty on the service.

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• Unlimited data on all nbn business Plans.
• Australian based support
• Layer 2 & Layer 3 nbn available
• High Speed nbn Services up to 1Gb Internet are only available on FttP sites.
• Some HFC sites can get higher nbn bandwidths up to 250Mbps. Ask us if your site qualifies.
• Installation charges waived for services on 12 month contracts.
• Choose from a broad range of nbn Business Internet Plans.
• Included Static IP address on most nbn Business Plans.
• Additional IP blocks available.
• 4G backup available.
• Multiple Carrier Networks for service redundancy available.
• No Bandwidth warranties apply on nbn TC4 services
• Choice of BYO, Standard and 4G failover routers.
• High Quality NBN TC4 Plans for business
• nbn Greenfields and subsequent install charges may apply

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In late 2021, nbn® announced plans for fibre upgrades as part of their $4.5 billion plan to deliver more faster and reliable connections to Fibre to the Premises (FTTP) for homes and businesses. Part of this investment will enable 2 million Fibre to the Node (FTTN) premises and 1.5 million Fibre to the Curb (FTTC) premises to be eligible to receive a fibre upgrade to FTTP by December 2023. The Fibre to the curb locations have not been announced as of August 2022.

Once this work begins, it means that around 75% of homes and businesses will be able to access the highest nbn speed tier plans by December 2023. These are the NBN^®FTTN locations that may be eligible for the free FttP upgrade program.

New South Wales Business nbn FttN to FttP Upgrade Locations

Announced in April 2022:

Byron Bay*, Albury, Berowra, Blue Haven, Calala, Cardiff South, Charlestown*, Dubbo*, East Ballina, Kanwal, Kincumber*, Kingscliff, Macquarie Hills, Port Macquarie*, Rutherford, Shellharbour, Suffolk Park, Watanobbi, Wauchope, West Tamworth, Wyong*

Announced in March 2022:

Abercrombie, Acacia Gardens, Adamstown, Annandale, Angourie, Appin, Bass Hill, Beaconsfield, Bella Vista, Beverly Hills, Blackbutt, Blackwall, Blairmount, Bogangar, Booker Bay, Bossley Park, Bradbury, Cameron Park, Camden Park, Camden South, Campsie, Canley Vale, Canterbury, Canton Beach, Carnes Hill, Casuarina, Casula, Cherrybrook, Chipping Norton, Condell Park, Cooks Hill Corlette, Croydon Park, Darlinghurst, Darlington, Dundas Valley, Earlwood, Eastwood, Eglinton, Elderslie, Enfield, Enmore, Ermington, Fairfield, Fletcher, Gateshead, Georges Hall, Glenhaven, Green Point, Green Valley, Hamilton, Hastings Point, Hammondville, Harrington Park, Homebush, Horningsea Park, Hoxton Park, Hunterview, Kahibah, Kelso, Kingscliff, Kingswood, Kurnell, Lake Haven, Lavender Bay, Leichhardt, Lewisham, Llanarth, Macquarie Park, Marrickville, Maryland, Maryville, Mascot, Menai, Mount Ousley, Narellan Vale, Newcastle, Newcastle East, Newcastle West, Newtown, North Sydney, Norwest, Ocean Shores, Paddington, Padstow, Pemulwuy, Petersham, Prairiewood, Punchbowl, Raglan, Rosebery, Rosemeadow, Rutherford, Ryde, Singleton Heights, Smeaton Grange, Smithfield, South Golden Beach, South Penrith, St Helens Park, St Peters, Stanhope Gardens, Stanmore, Strathfield, The Hill, The Junction, Thornton, Toukley, Towradgi, Tullimbar, Turramurra, Villawood, Voyager Point, Wattle Grove, West Bathurst, West Hoxton, West Pennant Hills, White Rock, Wickham, Wollongong, Woodbine, Zetland

Announced in November 2021:

Anna Bay, Bonnells Bay, Buff Point, Caves Beach, Dubbo*, Forresters Beach, Inverell, Merewether, Mudgee, Muswellbrook, Narromine, Orange*, Parkes, Port Macquarie, San Remo, Thurgoona, Wamberal, Wellington, Windradyne, Wyoming, Wyong

Announced in August 2021:

Albion Park Rail, Alstonville, Ambarvale, Avalon Beach, Banora Point, Beaumont Hills, Berkeley, Brighton-Le-Sands, Broulee, Bundeena, Callala Bay, Callala Beach, Campbelltown, Currans Hill, Dalmeny, Farmborough Heights, Figtree, Glen Alpine, Glenmore Park, Glenwood, Goonellabah, Goulburn, Harrington Park, Kellyville, Kellyville Ridge, Keiraville, Lake Heights, Lennox Heads, Mollymook Beach, Mount Warrigal, North Nowra, Palm Beach, Pottsville, Rouse Hill, Ruse, Stanhope Gardens, Sussex Inlet, Sutherland, The Ponds, Tweed Heads, Tweed Heads South, Unanderra, Warrawong, Windang, Yamba

Announced in May 2021:

Alexandria, Albion Park, Austinmer, Balgownie, Bankstown, Barrack Heights, Barrack Point, Batemans Bay, Belmont, Bogangar, Byron Bay, Cabarita Beach, Camperdown, Charlestown, Claymore, Cordeaux Heights, Corlette, Davistown, Dubbo, East Albury, Erina, Erskineville, Ettalong Beach, Fairy Meadow, Fingal Bay, Forster, Gerringong, Glenfield Park, Glenmore Park, Gorokan, Horningsea, Hoxton Park, Hunters Hill, Huntleys Cove, Jerrabomberra, Kariong, Kellyville, Kincumber, Islington, Lake Illawarra, Maryville, Merewether Heights, Milton, Mount Annan, Mount Pleasant, Narellan, Nelson Bay, North Richmond, North Wollongong, Oak Flats, Old Bar, Prestons, Raymond Terrace, Salamander Bay, Seven Hills, Shoal Bay, Soldiers Point, St Georges Basin, Terrigal, Thirroul, Tuncurry, Tweed Heads, Ulladulla, Umina Beach, Warilla, Warners Bay, West Hoxton, Woodbine, Woolwich, Woonona, Worrigee, Woy Woy, Yattalunga.

Announced in February 2021:

Bathurst, Campbelltown, Elderslie, Maitland, Narellan, New Lambton, Orange, Singleton, Tarro.

Announced in October 2020:

Belmont North, Carramar, Castle Hill, Charlestown, Holsworthy, Liverpool, Toronto, Wetherill Park.

ACT Business nbn FttN to FttP Upgrade Locations

Announced in May 2021:

Banks, Campbell, Conder, Dickson, Gordon, Hume, Lyneham, O’Connor, Reid, Turner.

Victoria Business nbn FttN to FttP Upgrade Locations

Announced in April 2022:

Herne Hill, Highton, Horsham, Kyabram, Lara, Mildura, North Wonthaggi, Pakenham, Queenscliff, Roxburgh Park, Warragul, West Wodonga*, Wodonga*

Announced in March 2022:

Bayswater, Bayswater North, Belmont, Braybrook, Brookfield, Burnside, Campbellfield, Chum Creek, Cranbourne East, Cranbourne North, Cranbourne West, Croydon, Croydon South, Dandenong South, Derrimut, Ferntree Gully, Geelong, Glen Waverley, Grovedale, Greensborough, Harkness, Healesville, Hillside, Hoppers Crossing, Hughesdale, Keilor, Keilor Lodge, Kilsyth South, Lynbrook, Lyndhurst, Lysterfield, Maribyrnong, Meadow Heights, Middle Park, Moolap, Mount Martha, Mount Waverley, Narre Warren North, Narre Warren South, Oakleigh, Port Melbourne, Ravenhall, Reservoir, Rowville, South Melbourne, Southbank, St Albans, St Kilda, Sunshine, Sunshine North, Sydenham, Taylors Hill, Thomastown, Wantirna, Werribee

Announced in November 2021:

Bell Park, Cape Paterson, Diamond Creek, Doreen, Drysdale, Echuca*, Greenvale, Hamlyn Heights, Jan Juc, Lara, McCrae, Mildura, Norlane, Rosebud, Sale, Taylors Lakes, Torquay, Whittlesea, Wonthaggi, Yarra Glen

Announced in August 2021:

Beaconsfield, Berwick, Craigieburn, Echuca, Kialla, Mornington, Narre Warren South, Lakes Entrance, Myrtleford, Newport, Pakenham, Port Fairy, Sunbury, Tarneit, Traralgon, Wangaratta, Warrnambool, Williamstown, Williamstown North, Woori Yallock

Announced in May 2021:

Aireys Inlet, Albert Park, Alfredton, Barwon Heads, Belmont, Berwick, Caroline Springs, Cowes, Craigieburn, Deer Park (additional footprint), Delacombe, Derrimut, Echuca, Fairhaven, Geelong, Geelong West, Grovedale, Hampton Park, Hastings, Highton, Kalimna, Kangaroo Flat, Lakes Entrance, Leopold, Mernda, Mornington, Ocean Grove, Pakenham, Pearcedale, Rosebud, Sebastopol, Seymour, Somerville, Sunshine West, Tarneit, Torquay, Traralgon, Warrnambool, Waurn Ponds, West Wodonga, Wodonga.

Announced in February 2021:

Berwick South, Cranbourne, Deer Park, additional areas of Narre Warren, Sydenham.

Announced in October 2020:

Lyndhurst, Narre Warren.

Queensland Business nbn FttN to FttP Upgrade Locations

Announced in April 2022:

Glenvale, Newport, Norman Gardens, Palmwoods, Petrie, Wurtulla

Announced in March 2022:

Annandale, Arana Hills, Arundel, Ashmore, Bargara, Beachmere, Beaudesert, Bellmere, Benowa, Berrinba, Bethania, Bohle Plains, Bokarina, Bowen Hills, Bracken Ridge, Brassal, Bridgeman Downs, Buccan, Bundall, Bungalow, Bunya, Burdell, Burleigh Waters, Bushland Beach, Cannon Valley, Carrara, Clinton, Currumbin Waters, Deeragun, Depot Hill, Doolandella, Douglas, Drewvale, Eagleby, Earlville, Edens Landing, Everton Park, Ferny Grove, Fig Tree Pocket, Flinders View, Fortitude Valley, Gaven, Gilston, Glenvale, Golden Beach, Grange, Hay Point, Helensvale, Heritage Park, Highland Park, Holmview, Idalia, Inala, Kanimbla, Keperra, Kippa-Ring, Kirwan, Kuraby, Loganlea, Main Beach, Manoora, Mansfield, Maudsland, McDowall, Meadowbrook, Milton, Molendinar, Morayfield, Mount Louisa, Mudgeeraba, Mudjimba, Nerang, Newstead, Nikenbah, Ningi, Ormeau Hills, Oxley, Paddington, Pelican Waters, Pialba, Raceview, Regents Park, Richlands, Rockhampton City, Runcorn, Shailer Park, Sinnamon Park, Southport, Stafford, Stretton, Sunnybank Hills, Surfers Paradise, Teneriffe, Tugun, Underwood, Upper Kedron, Urraween, Varsity Lakes, Victoria Point, Warner, Westcourt, Waterford, Wellington Point, Worongary, Wurtulla, Wynnum West

Announced in November 2021:

Avoca, Biloela, Caboolture*, Coolum Beach*, Deception Bay, Frenchville, Goondiwindi, Lammermoor, Mango Hill, Narangba, Taranganba

Announced in August 2021:

Battery Hill, Bellbowrie, Bli Bli, Brassall, Brinsmead, Coomera, Darling Heights, Edmonton, Condon, Harristown, Maroochydore, Moggill, Newtown, Oakey, Palm Cove, Redland Bay, Sippy Downs, Smithfield, Springfield Lakes, Toowoomba City, Upper Coomera, Yorkeys Knob

Announced in May 2021:

Alexandra Headland, Andergrove, Bargara, Bayview Heights, Beaconsfield, Bellara, Bentley Park, Blacks Beach, Brinsmead, Buderim, Bulimba, Burpengary, Burpengary East, Caboolture, Caboolture South, Cannonvale, Castaways Beach, Clifton Beach, Coolangatta, Coolum Beach, Cooroibah, Craiglie, Currimundi, Dolphin Heads, Earville, Edmonton, Eimeo, Forest Lake, Freshwater, Glenella, Griffin, Heathwood, Kawungan, Kewarra Beach, Lawnton, Meridan Plains, Monoora, Mooloolaba, Manunda, Marcoola, Marcus Beach, Maroochydore, Minyama, Mooroobool, Morayfield, Mount Coolum, Mount Pleasant, Mount Sheridan, Mountain Creek, Murrumba Downs, Newtown (4350), Noosa Heads, Noosaville, Ormeau, Pacific Paradise, Pacific Pines, Parrearra, Peregian Beach, Port Douglas, Proserpine, Redlynch, Rothwell, Seventeen Mile Rocks, Stratford, Sunrise Beach, Sunshine Beach, Tewantin, Trinity Beach, Twin Waters, Upper Coomera, Urraween, Victoria Point, Warana, White Rock, Woree.

Announced in February 2021:

Albany Creek, Ashgrove, Bald Hills, Burleigh Heads, Ferny Hills, Robina, Townsville.

Announced in October 2020:

Acacia Ridge, Browns Plains, Eight Mile Plains, Oxenford.

South Australia Business nbn FttN to FttP Upgrade Locations

Announced in April 2022:

Littlehampton, Nairne

Announced in March 2022:

Adelaide, Angle Park, Athol Park, Bowden, Burton, Clovelly Park, Croydon Park, Eastwood, Ethelton, Evandale, Ferryden Park, Frewville, Fullarton, Glenunga, Globe Derby Park, Highgate, Hyde Park, Joslin, Kilkenny, Largs North, Malvern, Mansfield Park, Mawson Lakes, Maylands, Melrose Park, Parafield Gardens, Paralowie, Parkside, Peterhead, Queenstown, Renown Park, Semaphore Park, Semaphore South, St Clair, St Peters, Stepney, Thebarton, West Lakes Shore, Woodville Gardens, Woodville North

Announced in November 2021:

Davoren Park, Greenwith, Smithfield

Announced in August 2021:

Clovelly Park, Craigmore, Findon, Mitchell Park, Morphett Vale, Rosewater, Woodville South

Announced in May 2021:

Andrews Farm, Ascot Park, Edwardstown, Exeter, Glanville, Grange, Largs Bay, Munno Para West, New Port, Port Adelaide, Seaton, Semaphore, Tennyson, West Lakes, Woodville West.

Announced in February 2021:

Elizabeth, Gepps Cross, Golden Grove, Salisbury.

Announced in October 2020:

Osborne.

Western Australia Business nbn FttN to FttP Upgrade Locations

Announced in April 2022:

Attadale, Canning Vale, Halls Head, Wannanup

Announced in March 2022:

Alexander Heights, Aubin Grove, Baldivis, Banksia Grove, Bayswater, Carramar, Churchlands, Coolbinia, Daglish, Darch, Dianella, Gwelup, Hammersley, Inglewood, Joondanna, Landsdale, Langford, Leederville, Marangaroo, Mosman Park, Mount Hawthorn, North Coogee, Perth, Queens Park, Sinagra, South Guildford, St James, Subiaco, Tapping, Thornlie, Trigg, Viveash, Wandi, Woodbridge, Woodlands

Announced in November 2021:

Dianella, Edgewater, Ferndale, Gosnells, Hamilton Hill, High Wycombe, Hillarys, Lynwood, Morley*, Noranda, Padbury, Port Kennedy*, Spearwood, Stratton, Swan View, Wanneroo, Willetton

Announced in August 2021:

Armadale, Atwell, Bassendean, Bayswater, Beaconsfield, Cannington, Claremont, Forrestfield, Fremantle, Innaloo, Morley, Myaree, Piarra Waters, Port Kennedy, Rockingham, Safety Bay, Seville Grove, Shoalwater, Stirling, Waikiki, Wattle Grove, White Gum Valley, Willagee, Wilson

Announced in May 2021:

Ascot, Balcatta, Balga, Bayswater, Beaconsfield, Beckenham, Belmont, Bentley, Bicton, Cannington, City Beach, Cloverdale, Coogee, East Cannington, East Fremantle, Fremantle, Gosnells, Hamilton Hill, Highgate, Hilton, Huntingdale, Karawara, Karrinyup, Kewdale, Maylands, Midland, Morley, Mount Lawley, Nollamara, North Fremantle, North Perth, Osborne Park, Palmyra, Redcliffe, Riverton, Rivervale, Rossmoyne, Samson, Scarborough, Shelley, South Fremantle, Southern River, Spearwood, St James, Stirling, Tuart Hill, Waikiki, Waterford, Wembley Downs, Westminster, Yokine.

Announced in February 2021:

Canning Vale, Girrawheen, Jandakot South, Kingsley, Wanneroo.

Announced in October 2020:

Cannington, Double View.

Tasmania Business nbn FttN to FttP Upgrade Locations

Announced in May 2021:

Camdale, Cooee, Devonport, Howrah, Legana, Ocean Vista, Park Grove, Parklands, Sandy Bay, Shorewell Park, Tranmere.

Northern Territory Business nbn FttN to FttP Upgrade Locations

Announced in May 2021:

Alice Springs, Araluen, Braitling, Ciccone, Desert Springs, East Side, Gillen, Ilpara, Larapinta, Ross, Sadadeen, The Gap.

Please note that NBNco advises conditions, eligibility criteria and costs may apply – please speak with your preferred provider. Eligibility criteria includes among other things, being designated by nbn as a simple premises and placing an order for an nbn^® powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers.

Please be advised that the FTTP service will be connected in parallel to the legacy technology service and will not act as a replacement service. A separate order must be executed to cancel the old service on the legacy technology. Contact the Next Telecom Team to find out more.