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Reception for Teams

Reception for Microsoft Teams

Reception Switchboard

Transform Microsoft Teams into a Robust Contact Centre Solution with Advanced Features and Functionality.

Reception for Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a full Contact Centre solution, with a per user licensing model for Agents, Supervisors and Operators (Reception).

Rollout and set-up have never been easier, with the use of Graph API making it easier than ever before to get started.

Features and Benefits

Call Parking

CRM Integration

Queue Controller

User/Team Analytics

Supervisor Controls

Agent Dashboard

Call Flow Designer

Power BI

Enquire Now
Product GuideProduct FeaturesProduct CIS

Operator Console Overview

With the CC4Teams Operator Console, your Operators can work with Teams Callings users, they
will receive calls into CC4Teams (which is an app of Microsoft Teams) and can transfer calls to
Teams Call Queues via the Teams Popup box or to Teams users via CC4Teams/Teams popup box.

Reception for Teams Dashboards

Caller Overview

Call Heatmap

Agent Status

Supervisor Console

Agent / Operator Console

Queue Overview

Insights -
Call History

Insights - Call Journey

Call 1300 00 NEXT

to talk to our specialists

Being a MS Gold Partner for Communications means something!

Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.

So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.

Speak to a Microsoft Teams solutions consultant now

Let us show you why you should choose Next Telecom.

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