VOICE
Microsoft Teams Calling Plans
Cloud Business Phone Systems
Call Recording & Reporting
Inbound 13/1300/1800
SIP Trunking for Teams
SIP Trunking
5G Fleet Mobile SIM Only Phone Plans
Voice Conferencing
Contact Centre ipScape
Contact Centre for Microsoft Teams
TEAMS
Microsoft Teams Calling Plans
Call Recording with analytics for MS Teams
Call Reporting for Microsoft Teams
Contact Centre for Microsoft Teams
SIP Trunking for microsoft Teams
Reception for Teams
MS Teams for Government Organisations
DATA
Business Fibre Internet
NBN Business Ethernet
SD-WAN
NBN Business Plans
MANAGE
Phone System Relocation
Cloud Firewall
SD-WAN
Managed Services
Dark Web Monitoring
VIDEO
Video Conferencing
Partners
about Next Telecom
News
Commsgroup ASX
Contact Next Telecom
Resources
Service & Support
Service Status

Search

IPscape Cloud Contact Centre

Cloud Based Contact Centre Solution

Innovative Cloud Customer Experience Technology that helps your business achieve it's goal

The contact centre landscape is constantly evolving; as are customer preferences for the communication tools they want to use to interact. Adopting a unified communications solution for your customer interactions - with real-time analytics, reporting and recording – will empower your staff to meet ever-changing customer demands.

When communication powers your Business, You need IPscape’s Cloud Contact Centre and Customer Experience technology. With IPscape's innovative cloud-based customer experience technology you and your business can increase employee productivity, build customer loyalty and maximise sales revenue.

For MS Teams businesses we also offer Contact Centre for MS Teams.

Features and Benefits

Innovative Cloud Customer Experience Technology from IPscape

A highly scalable, flexible Call Centre platform that grows with your business

Interact with your customers through their preferred channel

Make data-driven decisions through visualising customer data

Enquire Now
Next Telecoms Cloud Based Contact Centre Solution from IPscape
IPscape customer experience technology from Next Telecom

Innovative Cloud Customer Experience Technology

IPscape creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The IPscape user interface is clean, modern and intuitive. You can easily build out campaigns across Voice, Web Chat, Email and SMS with access to live reports to monitor your customer service and sales teams

Designed and developed in Australia, IPscape powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the IPscape application so you don’t have to worry about complex integrations or expensive add-ons.

Truly understanding the interactions your customers’ have with your business will help you to improve on customer experience and your bottom line.

Call 1300 00 NEXT

to talk to our specialists

Respond to your customers through their preferred channel

IPscape offers a variety of communication channels – calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions.

IPscape Contact Centre reporting

Make data-driven decisions through visualising customer data

Gain complete visibility into your contact centre’s performance such as the call volumes, reasons for customer queries and customer satisfaction scores.

IPscape integrates with leading Business Intelligence tools such as Power BI to produce valuable insights through reports that can help you optimise business processes and make data-driven decisions.

Get a fast Contact Centre quote

Features

SECURITY & COMPLIANCE READY

Quality Assurance, call recording and PCI payment tools to achieve contact centre compliance objectives.

SALES

Sophisticated dialer and lead management tools to optimise the performance of your contact centre and covert more sales.

CUSTOMER SERVICE

Multi-channel communications options for your business to bring your customer experience strategy to life.

BUSINESS CONTINUITY

Build resilient contact centres with business continuity options that are flexible and robust.

FUNDRAISING

Reach more donors, raise more funds. Powerful tele-fundraising tools for charities.

COLLECTIONS

Reach more contacts and report outcomes more efficiently.

Can we help you?

Let us show you why you should choose the IPscape Cloud Based Contact Centre from Next Telecom.

Just fill in a few details and we'll be able to work out some great options for your business.

Don't delay - contact Next Telecom today!

Useful Downloads

Cloud Based Contact Centre Brochure

AboutCareersNewsTestimonials
Quick LinksPolicesCritical Information SummariesResources
Customer ServiceCall SalesSupport
Next Telecom is a Comms Group business. Comms Group is an ASX listed company. Copyright 2024 © Next Telecom. All rights reserved. Next Advantage and Next Advantage Enterprise are registered trademarks of Next Telecom Pty Ltd. nbn, nbn Co and Powered by the nbn are trademarks of nbn Co Limited.
Enquire Now