What is an inbound number?
Inbound business phone numbers include 13 numbers, 1300 numbers and 1800 numbers. They are virtual phone numbers in that they aren’t linked to a specific phone in the way your landline and mobile numbers are. Instead, you direct your inbound number calls to the point where you want it to ring, such as a landline, mobile phone or call answering service.
Will the inbound number work Australia-wide?
Yes, it does. You can give your business a national presence and attract customers from all around the country.
Can a 13 Phone Number be a word number?
Yes if you choose your 13 number for the AMCA numbering portal, you can choose any available set of numbers that convert to a Phone Number on a phone pad. Ask your service provider Next Telecom for more details.
What’s the difference between 1300 and 1800 numbers?
These two types of inbound numbers provide the same benefits to business, including being portable and having flexible routing and configuration options. The key difference between them is price. For the caller, a 1800 number is a free call from a landline, while a 1300 number is the cost of a local call.
What is a toll free number?
Toll Free is where the customer making the call doesn't get charged. In Australian this is on a 1800 Number.
Can I redirect calls to different office locations based on the caller’s location?
Yes, you can. For example, our calling routing options mean you can automatically redirect Victorian callers to your Melbourne office and callers from New South Wales to your Sydney office.
What if I can’t answer a call?
You can automatically forward calls to a second (or third) number at times when you’re not able to answer the phone including after hours or during emergencies.
What’s the difference between 1300 and 13 numbers?
There are two differences between 13 and 1300 numbers: 13 numbers have only 6 digits in length (13 XX XX) compared with a 10-digit 1300 number (1300 XXX XXX). The shorter length makes the number easier to remember, but there are less of them and they are more expensive than 1300 numbers. A 13 Number is charged to the caller at the cost of a local call. A 1300 number is charged to the caller at the cost of a local call. A 1800 Number is toll free for the caller.
Are the call rates on 1800, 1300 and 13 numbers the same?
No 1800 Number callers do not get charged for the cost of the local call. Most other call rates are similar depending on the call plan the 1800, 1300 and 13 Numbers ra e on with their service provider.
What is the government fee on a 13 Number?
The Australian Government charges a surcharge on Premium numbers (including 13 numbers) of around $700 per month.
