Call Reporting for Teams

Call Reporting & Team Analytics for Microsoft Teams Calling

Analytics 365 for real time visibility of call queues & user analytics for Teams

Microsoft Teams Calling is here to stay and is forecast to be the most commonly used business phone system by 2023. Our native Call Reporting & Analytics for Teams allows you to effectively manage your teams and remote workers are using your Microsoft Teams.

Next Telecom Analytics puts your finger on the pulse of your connected organization. Our Suite of easy to use suite of monitoring and analytical tools provides insights into user-adoption trends, call quality, employee productivity, call costs and much more. Next Telecom Call Reporting helps you turn your Microsoft Teams platform into a powerful environment for for all of business visibility.

Features and Benefits

Native to the Microsoft Teams Phone System

Monitor call handling times

Gain visibility of call traffic volumes for resource allocation

Monitor & understand queue performance

Get insights with Team & User Usage, Meeting & Chat Analysis

Choose the right Analytics 365 Licences

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3 Step Call Reporting & Analytics for Teams with Analytics 365

Step 1

Connect to Teams with or without Teams Calling in O365

MS Call Reporting and Analytics for your business
How can MS Call Reporting and Analytics help your business

Step 2

Install Analytics 365 & Explore A365 Dashboards

Step 3

Gain insights to your Business on Calls, Queues, Meetings & Chat

Gain business insights with MS Call Reporting and Analytics for your business

Reporting & Analytics for Teams with Analytics 365 Features

MS Teams with MS Call Reporting and Analytics for your business

Call Reporting for Microsoft Teams

Our simple to deploy, out of the box platform provides trend reporting & wall boards for users of MS Teams puts you in complete control. Our call wallboards, historical dashboards, and supporting reports let you view and monitor agents and queues and report on everything thing from collaboration to employee engagement in real time.

Analytics for Teams Direct Routing

Microsoft Teams Calling is here to stay and is forecast to be the most commonly used business phone system by 2023. Our native Call Reporting & Analytics for Teams allows you to effectively manage your teams and remote workers are using your Microsoft Teams.

Next Telecom Analytics puts your finger on the pulse of your connected organization. Our Suite of easy to use suite of monitoring and analytical tools provides insights into user-adoption trends, call quality, employee productivity, call costs and much more. Next Telecom Call Reporting helps you turn your Microsoft Teams platform into a powerful environment of business visibility.

Teams Usage Analytics

Get real, actionable information on how your people are using Microsoft Teams. Understand Team activity across your organisation with Microsoft Teams usage analytics. Teams A365 analytics allow managers to discover pain points, identify training opportunities and unearth new efficiencies. Our in-depth analytics on calls, meetings, chat and Team activity makes it easy to identify the teams that are using teams frequently, and those that aren’t.

Meeting Analytics

Using Analytics 365 allow you to get insight into the quality of your meetings using our meeting reports. Understand call quality scores, talk times and attendance patterns to get insight on everything from which teams are hosting effective meetings to how engaged people are. Cut down on unnecessary meetings and identify meetings that could be emails with Analytics 365. Get a range of dashboards that help to highlight everything from attendance, to talk time, to frequency. Use the data on these dashboards to drill down and discover which meetings are important to your teams and which ones can be cancelled.

Chat Analytics

Using the chat analytics in A365 gives your business insight on how your teams are communicating on Microsoft Teams Chat. This gives you understanding on how the top teams communicate & how engaged employees really are. Help your teams to make the most of their time with chat analytics. Using our insights you can ensure that your teams are using Microsoft Teams chat at the right level for their role

Employee Wellbeing

With reports on chat sentiment you can gain an understanding on how your employees are feeling and the pain points they may be having. Using the chat sentiment reporting will allow you to understand the mood and identify negative trends before they become an issue. With our tool you can spot which teams are spending too much time in unnecessary meetings and get a view on which teams are working out of hours. With our dashboards and advanced metrics you can gain actionable insights into how your business uses Microsoft Teams today and over time.

Find out more about Analytics 365

Let us show you why you should choose Next Telecom.

Choose the Analytics 365 licencing you need

Collaboration

Insights dashboard

Native collaboration analytics

Understand activity, collaboration and engagement within Teams

Review capacity, well being and working habits

Monitor Teams and Channels for best practice

Calling

Insights dashboard

Understand missed calls and SLA achievements

Gain insights into call handling and agent activity to optimise call outcomes

Gain full visibility of call queues and volumes to improve response times

Use data gained for resource planning

Easy to Use Microsoft Teams Call Reporting and Analytics

Call Reporting for Teams cuts through the fog that cloaks UC&C activity. Now you really can see who is doing what, where, and when – and how effectively they’re doing it.

Call reporting provides your business with its own fully customisable window to help you become the most efficient and collaborative in your sector. Clobba can save you money, increase your productivity and improve customer satisfaction levels.

Increase User Adoption

Gain efficiency by monitoring trends in user adoption across all aspects of your platform

Use the data gained to highlight areas for further education, training & resourcing

Manage User Experience

Team Managers can monitor call quality, identify any problems, know what needs fixing

Team Managers can highlight issues allowing them to drill down into team and individual detail to identify root cause of poor quality

Improved productivity

Platform users can translate expected efficiency gains into improved customer-service KPIs

System Managers can understand how your UC technologies are creating a more efficient workplace

View metrics of call-handling times to improve resource planning

Capacity Planning

Saving potential can be used to analyse SIP-trunk utilization across multiple locations

Easier Cost Management

Use the information gained to understand call usage to gain tighter control over costs

Apportion call costs for easy cross-company billing

Reduce time theft & abuse

Check that staff are using the technology for legitimate purposes

Use budget thresholds and alerts to control costs and eliminate external fraud

Improve call resolutions for a better customer experience

Multi Lingual

Call Reporting for Teams Direct Routing is available in several languages: French, Spanish, German, Dutch and Danish

Next Telecom is a Microsoft Partner for Gold Communications

Being an MS Gold Partner for Communications means something!

Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.

So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.

Call 1300 00 NEXT to speak to our specialists

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