Call Reporting for Microsoft Teams

Next Telecom Call Reporting for Microsoft Teams.

Call Reporting for Teams Calling offers a simple and cost effective call reporting solution for business that need to know how their teams are performing.

Our simple to deploy, out of the box platform provides trend reporting & wall boards for users of MS Teams puts you in complete control. Our real-time call wallboards, historical dashboards, and supporting reports let you view and monitor agents and queues in real time. The platform is fully customizable to show the stats you rely on for superb customer service.

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Call Reporting Insights for Teams Direct Routing

Microsoft Teams Calling is here to stay and is forecast to be the most commonly used business phone system by 2023. Our native Call Reporting for Teams But allows you to effectively manage your teams and remote workers are using your Microsoft Teams Calling.

Next Telecom Call Reporting puts your finger on the pulse of your connected organization. Our Suite of easy to use suite of monitoring and analytical tools provides insights into user-adoption trends, call quality, employee productivity, call costs and much more. Next Telecom Call Reporting helps you turn your Microsoft Teams platform into a powerful environment for for all of business visibility.

Easy to Use Microsoft Teams Call Reporting and Analytics

Call Reporting for Teams cuts through the fog that cloaks UC&C activity. Now you really can see who is doing what, where, and when – and how effectively they’re doing it.

Call reporting provides your business with its own fully customisable window to help you become the most efficient and collaborative in your sector. Clobba can save you money, increase your productivity and improve customer satisfaction levels.

Increase User Adoption

  • Gain efficiency by monitoring trends in user adoption across all aspects of your platform.
  • Use the data gained to highlight areas for further education, training & resourcing.

Manage User Experience

  • Team Managers can monitor call quality, identify any problems, know what needs fixing.
  • Team Managers can highlight issues allowing them to drill down into team and individual detail to identify root cause of poor quality.

Improved productivity

  • Platform users can translate expected efficiency gains into improved customer-service KPIs
  • System Managers can understand how your UC technologies are creating a more efficient workplace
  • View metrics of call-handling times to improve resource planning

Capacity Planning

  • Saving potential can be used to analyse SIP-trunk utilization across multiple locations

Easier Cost Management

  • Use the information gained to understand call usage to gain tighter control over costs
  • Apportion call costs for easy cross-company billing

Reduce time theft & abuse

  • Check that staff are using the technology for legitimate purposes
  • Use budget thresholds and alerts to control costs and eliminate external fraud
  • Improve call resolutions for a better customer experience

Multi Lingual

  • Call Reporting for Teams Direct Routing is available in several languages: French, Spanish, German, Dutch and Danish.
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Being a MS Gold Partner for Communications means something!

Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.

So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.

Find out more about Call Reporting & Analytics for Microsoft Teams