Call Reporting for Teams

Analytics for Teams Direct Routing

Microsoft Teams Calling is here to stay and is forecast to be the most commonly used business phone system by 2023. Our native Call Reporting & Analytics for Teams allows you to effectively manage your teams and remote workers are using your Microsoft Teams.

Next Telecom Analytics puts your finger on the pulse of your connected organization. Our Suite of easy to use suite of monitoring and analytical tools provides insights into user-adoption trends, call quality, employee productivity, call costs and much more. Next Telecom Call Reporting helps you turn your Microsoft Teams platform into a powerful environment of business visibility.

Meeting Analytics

Using Analytics 365 allow you to get insight into the quality of your meetings using our meeting reports. Understand call quality scores, talk times and attendance patterns to get insight on everything from which teams are hosting effective meetings to how engaged people are. Cut down on unnecessary meetings and identify meetings that could be emails with Analytics 365. Get a range of dashboards that help to highlight everything from attendance, to talk time, to frequency. Use the data on these dashboards to drill down and discover which meetings are important to your teams and which ones can be cancelled.

Employee Wellbeing

With reports on chat sentiment you can gain an understanding on how your employees are feeling and the pain points they may be having. Using the chat sentiment reporting will allow you to understand the mood and identify negative trends before they become an issue. With our tool you can spot which teams are spending too much time in unnecessary meetings and get a view on which teams are working out of hours. With our dashboards and advanced metrics you can gain actionable insights into how your business uses Microsoft Teams today and over time.