Native Contact Centre for Teams
The Microsoft Teams Calling phone system is sweeping all before it. Now businesses are looking for contact centre integrations into Microsoft Teams Direct Routing
With our First Teams Contact Centre Deployment done in August 2018, the Next Telecom team can lay claim to being Australia's most experienced Teams Contact Centre provider.
Why use a native Call Centre for Microsoft Teams
Aside from having the contact centre functions appear within the application menu, the big advantage of a Omni Channel Microsoft Teams native contact centre is that it avoids any disruption of the audio stream, with the voice packets remaining within the Microsoft environment. By using a native contact centre solution for Teams, the audio stream doesn't need to traverse back through any supplier servers which has the potential to affect call quality.
Fast ROI on Microsoft Teams Contact Centre deployments
Our cost effective deployments mean you get an ROI fast. And we don't just deliver a bare bones solution. Our contact centre solutions offer a feature rich but cost effective solution.
Using the Next Telecom Teams contact centre telephony is your path to fast ROI with low cost subscription and deployment. With Next Telecom you will add enhanced functionality for attendants, contact centre agents and office users. Our native contact centre solution for Microsoft Teams will improve productivity and efficiency across your business.
Included Call Centre Features
- Next Telecom Teams IP Voice Failover for enhanced availability
- World Class Clients for Web, Teams, Windows and Smartphones
- Mobile Agents for Increased Flexibility – Work from Anywhere
- Fully featured Windows switchboard attendant and contact centre client
- Advanced calendar monitoring with presence
- Auto attendant, ACDs, IVRs, CRM integration, advanced routing and call handling
- Clear and informative statistics with interactive graphs
- Modern web-admin for easy configuration and maintenance
Connecting customers to the right agents using the intelligent automated call routing within Teams.
Full visibility into customers’ journey with a comprehensive timeline, data and analytics.
Teams Wall Boards
Real-time wall boards allow agents & supervisors to monitor and manage performance & quality.
Supervisors can monitor, coach, and barge-in on agents who are handling customer interactions.
Contact Centre Callers are able to request a call back without losing their call queue place.
Generate business intelligence reports on performance and customer engagement
Customise hold music and announcements for a better Contact Centre caller experience
Data security within Azure. Secure and seamless access with Azure AD SSO
Integrate seamlessly with the industry leading compliance digital call recording platforms & systems.
Record vital details. Pre-set wrap up timer shows agents the time available to complete administrative wrap up activities.
Integrate easily with leading CRM platforms such as SalesForce & MS Dynamics for efficient and convenient use.
Collect customer feedback, measure customer satisfaction & accurately track your team performance
Being a MS Gold Partner for Communications means something!
Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.
So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.