Easy to Use Hosted PBX Reporting and Recording
Call Reporting for Hosted PBX allows you to see what your team is doing, where, and when – and how effectively they’re doing it.
Next Telecoms Phone Call Recording software provides your business with its own secure fully customisable Recording portal allowing you to review, store and simple retrieve and listen to recordings to help you become the most efficient and collaborative in your sector.
Increase User Adoption
Gain efficiency by monitoring trends in user adoption across all aspects of your platform.
Use the data gained to highlight areas for further education, training & resourcing.
Manage User Experience
Team Managers can monitor call quality, identify any problems, know what needs fixing.
Team Managers can highlight issues allowing them to drill down into team and individual detail to identify root cause of poor quality.
Improved productivity
Platform users can translate expected efficiency gains into improved customer-service KPIs
System Managers can understand how your UC technologies are creating a more efficient workplace
View metrics of call-handling times to improve resource planning
Capacity Planning
Saving potential, can be used to analyse SIP-trunk utilisation across multiple locations
Reduce time theft & abuse
Check that staff are using the technology for legitimate purposes
Use budget thresholds and alerts to control costs and eliminate external fraud
Improve call resolutions for a better customer experience
Reduce time theft & abuse
Use Call recording for training, Financial and Personal data compliance and dispute resolution
