We simplify your journey to the cloud.
Who is Next Telecom?
Next Telecom provides a fresh approach to innovative, vendor neutral managed network cloud services and hosted voice to optimise costs and improve performance.
Why is the TelAustralia brand changing?
Providing you with the best possible solutions and service has always been our number one goal at TelAustralia. Being part of the Next Telecom Group, we are now able to continue to provide you with this same commitment to service, along with a wider range of products and the support of a global network of communication specialists.
What do I have to do to transfer to Next Telecom?
Absolutely nothing. We'll take care of the transition to Next Telecom for you.
What if I don’t want to transfer to Next Telecom?
We are confident you will enjoy the many added benefits being a Next Telecom customer has to offer. However, if you have any queries or concerns about this change, please contact us on 1300 42 66 67.
Will my Customer Number change?
No, there will be no change to your existing customer number.
Will there be any changes to my existing agreement or services?
No, there will be no change to your current products and services and you will remain on the same agreement you have now. You will retain your existing service numbers, email addresses and domains. However, your agreement is now subject to the Next Telecom Master Service Agreement. This can be found here.
Understanding your new Next Telecom invoice
A bill explainer outlining the details of your new look bill is available on the Next Telecom website.
Will any of my payment details change?
Next Telecom recently changed bank account details, please ensure records are up-to-date and that future payments are credited to the following account.
Financial institution: Commonwealth Bank of Australia
Account name: Next Telecom Operations Pty Ltd
BSB: 062 000
Account number: 1714 6715
Next Telecom is the payee that will appear on your bank statements. Additional payment methods will also be available to you. These are outlined on your invoice.
How do I contact Customer Service if I need assistance?
24/7 support via phone 1300 42 66 67 or email at firstname.lastname@example.org
For all account management enquiries, please contact your account manager directly.
Will I still be able to access the TelAustralia website?
Yes. You may access the TelAustralia website at the usual address however, in time you will be redirected to www.commschoice.com
Will I still be able to access “My Account”?
Yes, your existing login credentials for will remain the same. You can access My Account here. In time, we will be introducing some new features and improvements to make managing your account online even easier.
What benefits can Next Telecom offer my business?
We’re here to simplify your journey to the cloud.
The benefits of the cloud are truly remarkable. Executed properly, your cloud strategy should enable growth through great collaboration, improved productivity and costs savings.
To find out more about our range of solutions, visit www.commschoice.com