• About Us
  • News
  • Commsgroup ASX
  • Contact Next Telecom
  • Our Customers
  • Resources
    • Global PBX Resources
  • Service & Support
  • My Account
  • Service Status & COVID19 Update

  • Voice
    • Phone
      • Microsoft Teams​ Calling
      • Cloud Business Phone Systems
      • Call Recording & Reporting
      • Inbound 13/1300/1800
      • SIP Trunking for Teams
      • SIP Trunking
      • Fleet Mobile SIM Only Phone Plans
    • Conference
      • Voice Conferencing
    • Call Centre
      • Call Centre
      • Contact Centre for Microsoft Teams
  • Teams
    • Microsoft Teams​ Calling
    • Call Recording with analytics for Microsoft Teams
    • Call Reporting for Microsoft Teams
    • Contact Centre for Microsoft Teams
    • SIP Trunking for Teams
  • Data
    • Business Fibre Internet
    • NBN Enterprise Ethernet
    • SD-WAN
    • NBN Business Plans
    • 4G Mobile Broadband
  • Manage
    • Phone System Relocation
    • Cloud Firewall
    • SD-WAN
    • Managed Services
  • Video
    • Video Conferencing
  • Partners
    • Channel Partners
      • Reseller
    • Wholesale
      • Wholesale Partners
  • About Us
  • News
  • Commsgroup ASX
  • Contact Next Telecom
  • Our Customers
  • Resources
  • Global PBX Resources
  • Service & Support
  • My Account
  • Service Status & COVID19 Update
Bluestar
Bluestar
Bluestar
Bluestar
Bluestar

Wingecarribee Shire Council Teams Phone System & Contact Centre.

Wingecarribee Shire Council (WSC) was earmarked to have its ISDN services decommissioned; this impending termination forced a rapid Phone System change

“We needed a solution that could be implemented quickly, and we wanted better collaboration, video conferencing between sites, mobility, improved DR and something that would fit with the Microsoft suite.”

teams phone system for local governemnt

After a rigorous and competitive procurement process, Council selected Next Telecom to review the range of IP solutions available. As WSC was already operating Microsoft Office 365 it was determined that the Next Telecom Direct Routing for Microsoft Teams Phone System on Office 365 service offering was the most suitable solution.

“It was a sensational result. Next Telecom delivered our platform and added a lot of value to the whole process. They offered a great price and had exceptionally good references. They were flexible and willing to work with us; it was clear they wanted to ensure the project was a success.

The services offered by Next Telecom have been flawless, and the project and sales teams have been fantastic.

John Crawford CIO Wingecarribee Shire Council

PROJECT SCOPE

The pending ISDN decommissioning means that WSC had to find another solution and fast. Their existing on Prem PBX was not capable of carrying IP Voice and their aging existing Contact Centre solution would be not work over IP Voice sp a end to end Solutions was required.

SOLUTION

After a detailed design process, Next Telecom determined with WSC that Microsoft Teams calling was the preferred UC solution. Next Telecom depth of experience in delivery Contact Centre Solutions for Microsoft Teams allowed them to develop a suitable cost effective solution integrated with the WSC CRM and Teams Phone System deployment.

Next Telecom was engaged to migrate the ISDN services to IP voice using MS Teams Phone System via MS direct routing for 330+ users over multiple sites. The project included porting DID ranges, inbound 1300 numbers and co-ordinating the delivery of voice into the MS Teams Direct Routing solution. It also included the supply of Teams handsets to around 130 staff.

— John Crawford - CIO WSC
Next Telecom logo2021 600px
  • About
    • Executive Management
  • Case Studies
  • Careers
  • News/Blog
  • break
  • Quick Links
    • Policies
    • Resources
    • Contact Us
    • Understanding Your Invoice
    • Glossary
    • Testimonials
Customer Support & General Enquiries: 1300 006 398 (1300 00 NEXT)
Sales: 1300 722 320
Service Status
  • Next Telecom is a Comms Group business. Comms Group is an ASX listed company. Copyright 2022 © Next Telecom. All rights reserved. Next Advantage and Next Advantage Enterprise are registered trademarks of Next Telecom Pty Ltd. nbn, nbn Co and Powered by the nbn are trademarks of nbn Co Limited.

CommsChoice customers:

Welcome to our Award-Winning Support & Service

We welcome the CommsChoice clients into our service and support environment.


Global, Enterprise and Wholesale Clients

commsgroup.global
1300 426 667
Email Us

Domestic and SME
General Support

nexttelecom.com.au
1300 426 667

Email Us

Domestic and SME
Billing & Accounts

nexttelecom.com.au
1300 426 667

Email Us

Domestic and SME
New Sales

nexttelecom.com.au
1300 722 320

Email Us