Wingecarribee Shire Council (WSC) was earmarked to have its ISDN services decommissioned; this impending termination forced a rapid Phone System change

“We needed a solution that could be implemented quickly, and we wanted better collaboration, video conferencing between sites, mobility, improved DR and something that would fit with the Microsoft suite.”

After a rigorous and competitive procurement process, Council selected Next Telecom to review the range of IP solutions available. As WSC was already operating Microsoft Office 365 it was determined that the Next Telecom Direct Routing for Microsoft Teams Phone System on Office 365 service offering was the most suitable solution.

“It was a sensational result. Next Telecom delivered our platform and added a lot of value to the whole process. They offered a great price and had exceptionally good references. They were flexible and willing to work with us; it was clear they wanted to ensure the project was a success.

The services offered by Next Telecom have been flawless, and the project and sales teams have been fantastic.

John Crawford CIO Wingecarribee Shire Council

PROJECT SCOPE

The pending ISDN decommissioning means that WSC had to find another solution and fast. Their existing on Prem PBX was not capable of carrying IP Voice and their aging existing Contact Centre solution would be not work over IP Voice sp a end to end Solutions was required.

SOLUTION

After a detailed design process, Next Telecom determined with WSC that Microsoft Teams calling was the preferred UC solution. Next Telecom depth of experience in delivery Contact Centre Solutions for Microsoft Teams allowed them to develop a suitable cost effective solution integrated with the WSC CRM and Teams Phone System deployment.

Next Telecom was engaged to migrate the ISDN services to IP voice using MS Teams Phone System via MS direct routing for 330+ users over multiple sites. The project included porting DID ranges, inbound 1300 numbers and co-ordinating the delivery of voice into the MS Teams Direct Routing solution. It also included the supply of Teams handsets to around 130 staff.