Why using a 2nd Redundant Business Internet Link is a smart move
Failover Internet is now a critical component of a business Internet network. You would not drive your car without a spare tyre? Or would you? Failover Internet is now an essential requirement for mission critical for business-grade Internet services to keep your business online and minimise any downtime in the event of an unscheduled outage.
Companies today rely heavily on their business internet for everything from their Phone System, Email, Cloud based applications, CRMs and Billing platforms just to mention a few. Software as a Service has been delivered in volume over the past 5 years, eliminating local onsite servers, means Business Internet is an essential service in keeping the doors open and the business running. No access to business internet means your business stops functioning and loses money.
No network is immune to the possibility of outages. A few years ago Telstra network went offline in parts of Sydney for 2 days. If your staff are offline and a branch office or a key operational site is not functioning for a day or 2, what would that cost your company?
For businesses that have a distributed workforce and are networked over remote and disparate sites, this is even more critical due to the distance that any network engineers may need to travel to resolve an outage. Employees need reliable business internet access to the mission critical online applications that keep your company running. If your business internet services go offline, the business ceases to function and productivity drops.
So how would my business build a network to protect from an Internet Outage?
It's not possible to build redundancy with a single internet connection running into your business premises. Installing multiple data links using different technologies, diverse routing and across different networks is the best method to ensure that you do not have network outages that put your SaaS services and communications offline. Multiple Business Grade Internet links, or even low cost base grade internet services like 4G and standard NBN offer a low cost option for failover traffic when the primary Business Internet service has an outage.
It's even possible to provide some form of redundancy with a basic 4G connection, where you have staff working from home (where the risks of outages are even greater) to ensure they can remain online while working from home.
Why multiple networks?
Most Business Grade Fibre services in Australia are reliable. But even still, the most reliable networks can be affected by factors out of their control (eg an excavator digging up a network conduit) and there is always a probability of service disruption within the network (this is why most providers do not offer 100% uptime SLAs). Without a major area wide disaster, it's unlikely that multiple networks or technologies would be effected at the same time. By using multiple networks and technologies and using an automatic failover network router or firewall, you can mitigate the risk of a full outage putting your business offline.