Australia's Best 13 Phone Number Provider
We believe Next Telecom is Australia's best 13 Phone Number provider? Why? Our mix of Australian based support, a fully featured management and reporting platform and our Price Beat Guarantee make us hard to beat.
Here are some of our Key Features that make Next Telecom 13 Phone Numbers such great value.
We include Call Analytics on all 13 Phone numbers at no additional cost. Get full analytical data on where your clients are calling from and when.
• Total, Dynamic, Static, Missed
• Top Calls by Source and Medium
• Answered, IVR, Not answered, Busy and Failed
• Answer rate, average ring time & average call duration
• Top performing Source and Medium
• Calls by number per state caller breakdown
• % of calls from mobile vs desktop devices
Our web Portal and analytics allow you to examine daily Call Flows to enable you to Manage Rosters and other resources based on incoming call volumes and patterns.
Our Next Generations Portal allows you to manage and deploy your 13 Phone Number Call flows with your self management portal in seconds. Add queues, call recording, answer points manage numbers and more. Its all there!
For each number you can configure a number of settings, including:
• Name (to help you identify the number)
• Turn call recording on or off
• Set up multiple answering points to a phone number or SIP address
• Add call tracking details to track your campaigns including Source, Medium, Campaign, Content
The list of capabilities built in and included with all 13 Numbers is impressive. And there is no additional cost. Dont pay a hundreds of dollars for Postcode Routing. Don't pay extra per answer point. Don't pay anything extra for advanced routing options. It's all included.
- Welcome and preamble messages
- IVR menus you can self manage
- Postcode routing
- Time of day routing
- State based routing
- Failover and redundancy routing
- Caller ID routing - route clients to the right team every time
- Call Recording
- Call Whisper to pre announce where the call originated
- Full Number Management
13 Phone Number Price Guarantee
We believe we can beat any provider in Australia and want to prove it. Send us your 13 Phone Bill.
If we cannot beat your Monthly Call and Carrier access fee charges by at least 30% we will send you a $50 voucher of your choice.
If we can beat it by at least 30% you agree to sign with Next Telecom for your 13 Phone Number. It's that simple.