Using the Teams Phone System should not restrict your business from capturing important call traffic data.
The Next Telecom Call Reporting for Microsoft Teams give you full real time and historical visibility of your Phone System traffic. Using our range of monitoring and analytical tools provides your business with the data and insights you need to make decisions and manage call quality, employee productivity, call costs and much more. Our Call Reporting platform provides a very low cost option to gain full business call traffic visibility and reporting.
Why do you need Call Reporting For MS Teams?
Put simply, Call Reporting allows a business to interrogate and get factual information on call traffic which provides the data you need to manage and scale your resources. Just some of the reasons for using call Reporting includes:
- Manage your client experience to reduce wait times.
- Manage staffing levels to optimise efficiency.
- View metrics of call waiting times to better manager the user experience with your business.
- Manage phone line volumes to eliminate unused capacity.
- Use data to drill down and manage quality issues.
- Apportion traffic by team to allow for better management.
- Understand team performance measures and quality levels.
Combine Call Reporting with our AU Powered Call Recording for Teams the ultimate Corporate solution for Teams Calling
Next Telecoms Australian based team can help you with your unique Team Call Reporting Solution by calling 1300 722 320