Inbound Services Features

• Welcome/Preamble Messages
• IVR Menu
• Postcode Mapping
• Geo-routing
• Day & Time-based Routing
• Failover/ Redundancy Routing
• Caller ID Routing and Blocking
• Call Recording
• Call Whisper
• Missed Call Notifications
• Fax to Email
• Customer and Agent Surveys
• Custom Attributes Outbound Egress