Next Telecom has built a robust network architecture where NBN access can be sourced from at least 3 different providers, to create carrier diversity and increase service reliability.

How long does it take to get a NBN TC4 service connected?

If your site has previously been connected to the NBN, it can be 1-10 days for a reconnection. If your site is being connected to the NBN for the first time, It can take 10-20 business days for the NBN connection to be completed.

Can we have a Voice service with our NBN connection?

A number of voice products can be bundled with your NBN connection. The most popular being a SIP trunk that can have 1 or multiple simultaneous voice connections

What is the Subsequent installation charge?

This is the fee NBN charges for connecting a 2nd NBN service to the same address.

Is this service suitable for business critical data services?

NBN’s TC4 services are aimed at providing a lower cost internet connectivity service so its not ideally suited for business critical data services. If reliability, speed, or security are important, then we recommend a number of other options like dedicated fibre or NBN Ethernet along with a 4G failover. For added security and control of bandwidth allocation, we recommend an SD-WAN overlay.

What NBN access technologies are available for this service?

Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), Fibre to the Basement (FTTB), Fibre to the Node (FTTN), Hybrid TM Fibre Coaxial (HFC), Fixed Wireless (FW) and Sky Muster satellite.

Will NBNco install equipment before we can order a service?

In most cases external equipment is not required to order a service on the NBN but a NTD (Network Termination Device ) may be installed for a FttP and HFC installation. This is usually installed inside the premises at the time of the first installation.

Why cant I get the NBN technology of my choice?

The NBN Network was initially planned to be all Fibre to the Premises (FttP). However due to government decisions based on some estimates that it would be faster and cheaper to complete, a multi mix technology plan was rolled out. This mean that depending on the existing network technology in your area, a predetermined NBN technology type would be delivered.

If you are on FttN, FTTTC, HFC or FttB, you can request a technology upgrade to FttP via the NBN website.

What does best effort service mean?

With a NBN TC4 Plan for Business your download and upload speeds represent a Peak Information Rate (PIR) – the maximum speed you can expect on an uncongested network. Your actual speed will be affected by a variety of factors, including your access technology and there is no bandwidth warranty on the service.