Inbound Toll Free & Local Number Services - 1800, 1300 & 13 Numbers
13 numbers & 1300 numbers are local call business numbers where clients call you for the cost of a local call. 1800 numbers are free call where your clients call your business number toll free.
A 1300 number is a 6 digit business number prefixed by 1300 and calls are charged at the untimed local call rate by the callers service provider.
A 1800 Number is a 6 digit business number prefixed by 1800 and calls are toll free from the callers land line and from service providers in Australia.
A 13 number is a 4 digit business number prefixed by 13 and call are charged at the untimed local call rate by the callers service provider. A 13 number is usually more memorable simply because it has 6 digits in total.
Included Call Recording for Compliance, QA, Staff Training and dispute resolution.
Call Analytics for deep insights in to your customer calling behaviours and call patterns.
Self Manage your nationwide Smart Routing with State, Postcode, Time of Day routing & more.
Built in IVRs and Preamble messages allow you to route incoming calls accurately
Included inbound Call Recording, Smart Routing Manager and Call Reporting
An inbound 13 number or 1300/1800/0800 phone number is a virtual service number connected to any local geographic number.
When users call the inbound number it’s automatically redirected to the telephone number of your choice and the caller is charged a single flat fee, or in the case of a 1800 its a free call.
But you can do more with your Toll Free or Local Call number. Take a deep dive into customer behaviours with Next Telecom Call Manager and Analytics. Our portal provides you with unrivalled detail when it comes to how your customers interact with your business.
Add intelligent call routing options and call handling so calls terminate exactly where you want them to. And if you relocate your business to a new location, your inbound number will follow you like a loyal friend, so your customers can continue to reach you without disruption.
13 Numbers provided the added advantage of being more memorable and easier to create phone words with. For example 13CABS.
Call Reporting, Call Routing with Call Manager & Inbound Call Recording. It's at your finger tips.
Inbound Phone Number Call Recording
With our built in Call Recording Feature, you can play back inbound calls to your Inbound number. Call Recordings are highly valuable when managing Client Dispute Resolution, Order validation, Compliance, Customer Service training. And its included at no additional cost in your monthly call plan and available on all of our 1800, 1300 and 13 Numbers.
Inbound Phone Number Call Reporting
Call Reporting is included in all of our call plans and allows you to see where your calls are coming from, days and times the calls are coming in and this allows you to manage your staffing levels and provide intelligence on your marketing spend.
Inbound Phone Number Smart Routing Call Manager
Smart Routing Call Manager is included in your call plan and provides a range of routing options that allows you to manage call delivery based on the time of day, location of caller with State, Region and Postcode routing, split calls between teams on hunt groups or calls cycles.
The call routing features alone can costs hundreds of dollars but are all included with our Inbound 1800, 1300 & 13 Number Call Manager platform with Smart Routing.
What are the Call Routing Options available?
There is a significant range of Call Routing Options available on 1800, 1300 & 13 Numbers.
With your 1800 number, 1300 Number or 13 Number you can choose from a combination of Time of day routing, Postcode routing (where the client can enter a postcode to be directed to a local store), Exchange based routing (from landlines only), Region based routing, State Based Routing, Call Groups, Call Cycling between Teams
With Next Telecom as your Service Provider you can self manage your calls flows from our business number management portal.
Inbound 1800, 1300 & 13 phone numbers with Call Manager - Find out more now!
Inbound Services FAQ
What is an inbound number?
Inbound business phone numbers include 13 numbers, 1300 numbers and 1800 numbers. They are virtual phone numbers in that they aren’t linked to a specific phone in the way your landline and mobile numbers are. Instead, you direct your inbound number calls to the point where you want it to ring, such as a landline, mobile phone or call answering service.
Will the inbound number work Australia-wide?
Yes, it does. You can give your business a national presence and attract customers from all around the country.
Can a 13 Phone Number be a word number?
Yes if you choose your 13 number for the AMCA numbering portal, you can choose any available set of numbers that convert to a Phone Number on a phone pad. Ask your service provider Next Telecom for more details.
What’s the difference between 1300 and 1800 numbers?
These two types of inbound numbers provide the same benefits to business, including being portable and having flexible routing and configuration options. The key difference between them is price. For the caller, a 1800 number is a free call from a landline, while a 1300 number is the cost of a local call.
What is a toll free number?
Toll Free is where the customer making the call doesn't get charged. In Australian this is on a 1800 Number.
Can I redirect calls to different office locations based on the caller’s location?
Yes, you can. For example, our calling routing options mean you can automatically redirect Victorian callers to your Melbourne office and callers from New South Wales to your Sydney office.
What if I can’t answer a call?
You can automatically forward calls to a second (or third) number at times when you’re not able to answer the phone including after hours or during emergencies.
What’s the difference between 1300 and 13 numbers?
There are two differences between 13 and 1300 numbers: 13 numbers have only 6 digits in length (13 12 34) compared with a 10-digit 1300 number (1300 123 456). The shorter length makes the number easier to remember, but there are less of them and they are more expensive than 1300 numbers. A 13 Number is charged to the caller at the cost of a local call. A 1300 number is charged to the caller at the cost of a local call. A 1800 Number is toll free for the caller.
Are the call rates on 1800, 1300 and 13 numbers the same?
No 1800 Number callers do not get charged for the cost of the local call. Most other call rates are similar depending on the call plan the 1800, 1300 and 13 Numbers ra e on with their service provider.
What is the government fee on a 13 Number?
The Australian Government charges a surcharge on Premium numbers (including 13 numbers) of around $700 per month.
<strong>Inbound Services Features</strong>
- Welcome/Preamble Messages
- IVR Menu
- Postcode Mapping
- Day & Time-based Routing
- Failover/ Redundancy Routing
- Caller ID Routing and Blocking
- Call Recording
- Call Whisper
- Missed Call Notifications
- Fax to Email
- Customer and Agent Surveys
- Custom Attributes Outbound Egress
- Full Reporting time of day, answer point, state of calls and day of week plus more